Case Studies

Outstanding customer service from Brian. He was very patient and helpful at a time when my stress level was very high i.e. computer totally locked up.

Very efficient, returned my call within a very short timeframe, and was able to identify the problem almost immediately. Thank You!

When I have tech issues, it is usually when I’m in a time crunch to get work out. Good thing that Andrea is a calm and quick provider to fix my issue and get me back on track.

I appreciate Brandon for so quickly scheduling time to be on site and fix the ongoing issues I’ve had with my printer and his willingness to continue helping with unrelated issues with my scanner!

Awesome assist with what I thought would be a simple, quick solution. Brian made sure that not only was my issue resolved, but he also made sure everything on my computer had current updates to head off any issues in the near future.

Nick was a pleasure to work with in the case, he was very knowledgeable, patient and knew what he was saying and explained things to me in a way I could understand. Thank you Nick.

Another great NDSE experience- quick, accurate, friendly, right the first time- everything you want in IT support.

NDSE is our IT department. Their Resolution time and quick response for for the issues of the day is on point.

Brandon with NDSE is very nice and professional while helping with my printing issues. He was patient and very accommodating with my schedule changes.

NDSE service techs are the BEST!! Always quick to respond, resolve our issues, and have us up and running in no time! Best IT company.

Brandon with NDSE has helped me many times and always helps me get back online quickly.

Oliver was very kind & helpful. He stayed with me until he knew my issue was resolved. Thank you!

As a nonprofit, it’s important for us to partner with organizations that understand our mission and the individuals we serve, and NDSE is one of those partners. NDSE has been an excellent IT partner for our organization. Their team is approachable, patient, and consistently responsive. They don’t just fix issues; they take the time to explain what’s happening and help us prevent problems going forward. They also do a great job supporting our staff, who have a wide range of comfort levels and experience with technology. We truly appreciate their support and would highly recommend them.

I have worked with NDSE for over two years. They are all very professional and knowledgeable in the work they do for us. I have not had any issues at our company they could not fix.

NDSE is always very responsive and helpful in supporting my work and IT needs.

I work with NDSE several times a month on behalf of my employer. Anything from setting up a new user, tweaking settings in Outlook, and trouble shooting random tech problems! They are quick to respond, curious and creative in finding solutions and generally a pleasure to work with.

Always professional and knowledgeable. Quick to respond and resolve my issues! The nicest people and always looking out for the safety of my company!

Staff is always friendly and responsive. Very knowledgeable, and quick to respond.

Brian responded promptly and effectively to our immediate need involving a former employee. His expertise should be recognized, as he did an excellent job.

Very happy with the service provided. They are always quick to respond and have a fast turnaround whenever we need something. Great customer service and easy to work with. Highly recommend!

NDSE is a great company for IT support. They have a great team that are professional, knowledgeable, fast, and proactive to keep things running smoothly. Response time is great. Highly recommend!

Brian was responsive and knew exactly where to go to resolve my issue. His solution was perfect… Thank you!

Thanks for looking out for me Brian. I have been known to ‚ over delete‚ it’s nice to know I have a second chance.

Thanks for all the great help in getting me up and running in this role over the last month!

Oliver was amazing we had a call for our building that we needed a prompt response to. Olive was not only helpful over the phone he told me that he would come to my site to help us restore our Wi-Fi. He was knowledgeable and also helped me to gain knowledge in how to reach out when I need additional assistance.

Oliver was so patient, calm and reassuring! Great experience and expeditious resolution!

Brian showed great attention to detail when he took care of a ticket I opened. His response was accurate and right on point. Thank you for the excellent customer service! 🙂

Brian was persistent keeping in touch with me and was able to resolve the issue while I was at home which I found to be convenient. Thanks

Exceptional customer service defined by rapid response times and efficient resolutions‚ often achieved within minutes‚ helps keep our operations running seamlessly while ensuring our customers remain satisfied.

Oliver did an amazing job of setting up a new computer quickly and accurately. He communicated well throughout the process — through text which makes it super easy for me — and I was using the new computer quickly. Tech of the Month!