Leadership and Operations

The Experts

NDSE is dedicated to recruiting and nurturing the top talents in the IS/IT field. We pride ourselves in developing talent through continuous industry training and ongoing learning. It is this commitment to development that allows NDSE to provide the highest level of expertise to our clients.

Frank Ernesto IV

Frank Ernesto IV

CEO

Frank is the founder and CEO of NDSE with a background in Information Technology and both Information and Physical Security. Frank earned his Bachelor’s Degree from Louisiana Tech University and spent 8 years in the Louisiana Army National Guard. Frank has over 20 years of experience in professional consulting in Information Technology, including infrastructure design, deployment and security.

Since starting NDSE in 1996, Frank has taken pride in mentoring junior engineers and developing their skills. Frank holds several professional IT and Security industry certifications including the Certified Information Systems Security Professional (CISSP). Frank has used his expertise in these fields to develop the systems that run NDSE. Frank has focused his efforts in growing a team of dedicated highly skilled professionals sharing a common vision centered on the NDSE Core Values. This focus has allowed NDSE to grow and provide the best employee and client experience.


Michael Pfaff

Michael Pfaff

Director of Information Technology

Michael Pfaff is the Director of Information Technology with over 15 years of experience in IT. Michael is a 10 year veteran of the United States Coast Guard. Michael has earned his education from Pittsburgh Technical Institute in Pittsburgh, PA and is a Microsoft Certified Systems Engineer. Michael is a member of the ECPI Advisory Board and has participated in multiple training seminars to help expand the teachings provided to the students at the college. Michael has also been praised for teaching junior technicians the skills of troubleshooting and design of network infrastructures and support to end users to help keep the clients running efficiently. Michael has exceptional customer service skills, troubleshooting skills, network design skills and willingness to go that extra mile to make NDSE the leader in IT Support for the RVA.


Diana Smith

Diana Smith

Director of Finance & Human Resources

Diana is the Director of Finance & Human Resources with over 15 years of experience in the financial industry. Diana received her education from VCU and University of Phoenix. She was on the Choice Asset Management Team at Scott & Stringfellow, (a division of BB&T Securities, LLC) helping manage multiple portfolios under a private asset management program. She joined the NDSE team in 2013.